Your privacy matters to us. This policy outlines how we collect, use, store, and protect your personal information on our website.

Information We Collect

We collect only the information you choose to provide for clear communication and support.

• Basic details such as your name and email address when you contact us via forms.
• Optional household or interest details that help us tailor resources for your situation.
• Technical data like browser type, used for site optimisation and user experience.
• Cookie preferences and consent captured to remember your site settings.

How We Use Your Information

Your information is used only to enhance your experience and answer your inquiries.

• Respond to questions, feedback, or support requests submitted through the site.
• Advise you of new resources or site updates if you have opted in to updates.
• Monitor site usage trends to improve content and usability.
• Fulfil legal obligations according to Australian privacy laws and regulations.

Legal Basis for Processing

We follow Australian privacy standards and process your data only with clear purpose.

We collect and use your personal information with your explicit consent or as necessary to address your inquiries, manage our site, and comply with laws.

Sharing Information

Your details are never sold. Sharing occurs only when it supports our mission or legal duties.

• Service providers who assist in site operation—bound by confidentiality and data standards.
• Legal or regulatory authorities, if required by law or regulation.
• When explicitly requested by you, for purposes like community features or resource sharing.

Data Security

We use technical and organisational measures to help protect your personal data. Access is restricted to team members who need it. Our safeguards are reviewed regularly to meet compliance and best practices. However, no system can be guaranteed fully secure.

Your Rights

You have the right to view, correct, or request deletion of your data held with us.

• Request a copy of the personal information we hold about you at any time.
• Ask us to correct any out-of-date or inaccurate details promptly.
• Request deletion of your personal details, except where law requires retention.
• Withdraw consent for us to contact you, and opt out of communications any time.

Cookie Use

Our website uses cookies to remember your preferences and improve your browsing. Learn more on our Cookie Policy page.

Cookie Policy Cookie Policy

Contact Us

Questions about privacy? Reach out through our contact page and we’ll respond promptly.

Policy Changes

This policy may change from time to time. The effective date is shown below—check back for any updates.